Privacy Policy

Last updated: May 2025

Welcome to Inner Heaven Experience (“we”, “us”, “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with UK GDPR and the Data Protection Act 2018.

By using our website or enrolling in our services, you agree to this Privacy Policy.

1. Who We Are

We are Inner Heaven Experience, a personal development and life coaching business based in the United Kingdom.

Contact Details:
Email: innerheavenexperience@gmail.com
Website: https://innerheaven-experience.com
Data Controller: Inner Heaven Experience

2. What Information We Collect

We collect personal data that you voluntarily provide, such as:

Name
Email address
Phone number
Billing details (via Stripe/PayPal—card info is not stored by us)
Coaching-related reflections, forms, or intake details
Your IP address, device information, and browser type
Usage data from website interactions (via cookies)

We do not collect or store sensitive personal data unless explicitly provided for program purposes and with your consent.

3. How We Use Your Information

We use your data to:

Deliver and personalise coaching programs
Respond to inquiries and provide customer support
Process payments and manage your account
Send relevant emails and updates (you may unsubscribe anytime)
Improve our website and user experience
Comply with legal obligations and protect our business

We do not sell or rent your data.

4. Legal Bases for Processing

Under the UK GDPR, we rely on the following lawful bases:

Consent – when you subscribe to updates or share coaching data
Contract – to fulfil our agreement when you purchase a service
Legal obligation – for bookkeeping or lawful compliance
Legitimate interest – to improve our services or website functionality

5. Data Retention

We keep your personal data only as long as necessary for the purpose it was collected. For example:

Coaching-related materials: up to 2 years post-program unless requested earlier
Transaction and financial records: minimum 6 years (legal requirement)
Email subscribers: until you unsubscribe or request deletion

6. How We Share Your Data

We may share your data with trusted third parties:

Payment processors (Stripe, PayPal)
Email providers (MailerLite, ConvertKit, etc.)
Website platforms (Kajabi, WordPress, etc.)

Each third-party provider is vetted and GDPR-compliant. Data will not be transferred outside the UK unless adequate safeguards are in place (e.g. Standard Contractual Clauses).

7. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to or restrict data processing
Withdraw consent at any time
Request transfer of your data (data portability)

To make a request, email us at [support@yourdomain.com]. We aim to respond within 30 days.

8. Cookies and Tracking

Our website uses cookies to:

Enhance performance and navigation
Analyse site usage (e.g. Google Analytics)
Personalise your experience

You can manage cookie settings in your browser. View our full Cookie Policy for details.

9. Security of Your Information

We take data security seriously and use appropriate technical and organisational measures to protect your data, including SSL encryption, access restrictions, and secure storage systems.